Return & Refund Policy for Veyranotees

At Veyranotees, we are committed to delivering high-quality custom print-on-demand apparel and ensuring a seamless shopping experience for our customers. Because every item is custom-printed specifically for your order, we have established a clear and transparent Return and Refund Policy to process your requests promptly and fairly.

1. Order Cancellation & Modification Window

  • Within 2 Hours: Production begins rapidly after purchase. You may request to modify or cancel your order within 2 hours of placement by contacting our customer support team at [email protected].

  • After 2 Hours: Once your merchandise enters the manufacturing process, orders can no longer be modified, canceled, or refunded.

2. Eligible Conditions for Replacement or Refund

We offer a 30-Day Satisfaction Guarantee for items arriving damaged, defective, or misprinted. You qualify for a free replacement or a full refund under the following conditions:

  • Manufacturing Defects: The garment arrives with structural defects, fabric tears, or severe stitching issues upon delivery.

  • Print Quality Errors: The custom graphic print exhibits severe fading, improper alignment, or design inaccuracies compared to your order preview.

  • Fulfillment Mistakes: You received the wrong product variant, size, or color due to an error on our part.

  • Lost Parcels: Your package is officially declared lost in transit by the logistics carrier.

To file a claim, please contact us within 30 days of delivery with your order number and clear photographic or video evidence of the defective item.

3. Ineligible Claims & Non-Refundable Situations

Because our merchandise is individually tailored to order, we cannot accommodate returns, exchanges, or refunds under these circumstances:

  • Sizing or Color Selection Errors: Selecting the incorrect size, color, or style during checkout (please consult our Size Guide prior to purchasing).

  • Incorrect Shipping Information: Supplying an inaccurate, incomplete, or invalid delivery address.

  • Buyer’s Remorse: A change of mind or personal preference after the 2-hour cancellation window has expired.

  • Post-Delivery Damage: Merchandise that has been worn, laundered, altered, or damaged through normal wear and tear.

4. How to Submit a Return Claim

  1. Submit Your Request: Send an email to [email protected] featuring your Order ID, a brief explanation of the issue, and sharp photos/videos highlighting the defect.

  2. Evaluation & Review: Our Quality Assurance team will review your request within 24 business hours.

  3. Resolution: Upon approval, we will either dispatch a complimentary replacement at no additional cost or issue a complete refund back to your original payment method.

5. Refund Processing Duration

Once your claim is approved, funds are transferred back to your original funding source. Reimbursements typically post within 3 to 7 business days, depending on the processing timelines of your financial institution or card issuer.